information technology performance management framework

information technology performance management framework

The EPLC Policy is being revised in 2016 to incorporate project management elements FITARA. Beth Anne Killoran Participating in user acceptance testing to validate system requirements are met. Receiving and logging requests for changes to the EPLC Framework and Artifacts; Reviewing EPLC implementation policies and procedures for each Operating Division (OPDIV); Conducting regular reviews of change requests to the EPLC Framework and Artifacts; Accepting or rejecting the requested changes; Requesting additional information on a change request, if needed; and. Methodology: Per FITARA, HHS requires incremental and iterative development to be considered first as the preferred methodology to implement all HHS IT projects, as appropriate. Establishing IT Governance processes that authorize the implementation and operation of the EPLC methodology for project management, including life cycle review processes. Complying with CPIC Policy to ensure alignment of projects with mission priorities prior to proceeding with the project. HHS OCIO Policy for Information Technology Capital Planning and Investment Control, September 2016, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, February 14, 2003, OMB Memorandum 05-23, Improving Information Technology (IT) Project Planning and Execution, August 5, 2005, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, December 21, 2010, HHS-OCIO Policy for Enterprise Architecture, August 7, 2008, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, July 28, 2009, OMB Memorandum M-15-14, Management and Oversight of Federal Information Technology, June 10, 2015, GAO Cost Estimating and Assessment Guide, March 2009, OMB Circular A-11, Preparation, Submission and Execution of the Budget, OMB Circular A-127, Financial Management Systems, OMB Circular A-130, Management of Federal Information Resources, HHS-OCIO Policy for Records Management, November 25, 2015, HHS-OCIO Policy for Records Management for Emails, May 15, 2008, HHS-OCIO Policy for Records Holds, January 20, 2011, HHS Policy on Section 508 and Accessibility of Technology, HHS Security Policies, Standards, Memorandums, and Guides, HHS-OCIO Policy for Personal Use of Information Technology Resources, August 1, 2013, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, April 5, 2010, HHS-OCIO Policy for Privacy Impact Assessments (PIA), February 9, 2009. The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Providing project templates and tools to assist with project activities. A well-known set is the the Information Management Body of Knowledge (IMBOK), which is a framework that breaks down management skills into into six knowledge areas and four process areas. The term "performance information" is used as a generic term for non-financial information about government services and activities. Meeting and maintaining the appropriate conditions indicated in their Delegation of Authority Letter per FITARA. It ends when an employee leaves your organization by way of finding a new job or retiring. This policy incorporates the EPLC as a partner to HHS Capital Planning and Investment Control (CPIC) and HHS Enterprise Architecture. The HHS OPDIVs are responsible for preparing implementing documentation within 120 days of the effective date of this policy and providing a copy to the HHS CIO. This Policy will not be implemented in any recognized bargaining unit until the union has been provided notice of the proposed changes and given an opportunity to fully exercise its representational rights. The way information is managed, including the technology used to support it, istherefore central to local government's business practices. - The Contractor shall provide support for the independent assessment of compliance of information There are many information management principles. The effective date of this policy is the date it is approved. While these communications may provide the public with helpful information they cannot, by themselves, impose binding new obligations on regulated entities. Ensuring that all appropriate Critical Partners, including business stakeholders and technical experts, are involved and their input is effectively adjudicated throughout the life cycle of the IT project. This policy will be implemented as appropriate in accordance with applicable HHS Acquisition Regulation (HHSAR) rules that are promulgated on this subject and will be incorporated into applicable HHS policies. Reviewing and providing feedback on changes to the EPLC Policy. subject of performance management systems, their use in public institutions and how such systems could be supported by information technology to enhance performance and efficiency in public institutions. Maintaining information on project status, control, performance, risk, corrective action and outlook. Ensuring effective incremental development principles and practices. Alongside its physical, human and financial resources, a local government must manage its information resource in a way that enables services to be delivered that best meet community needs and the priorities set by Council. Information Technology Performance Management Measuring IT's Contribution to Mission Results A Case Study of the Applied Information Economics Methodology For an Infrastructure IT Investment September 2001 Conducted Benefits of IT performance management are that a focus on the realization of strategic, This policy shall be applied in conjunction with the HHS Enterprise Architecture Policy, the HHS Capital Planning and Investment Control (CPIC) Policy, and the HHS Information Technology (IT) Performance Baseline Management (PBM) Policy. Today, with much initial experimentation, continuous performance management practices are being deployed on a wide scale. Conducting Stage Gate Reviews through Critical Partners and defined stakeholders and deciding whether to require additional work to meet exit criteria or to approve advancement of a project to the next life cycle phase of the EPLC. Collaboration: Critical Partner and stakeholder functions are performed throughout the life cycle of projects to include timely, effective multi-disciplinary reviews of IT projects. The importance of performance information and measurement has also been articulated in the Results for Canadians document, issued by Treasury Board in May 2000, entitled “A Management Framework for the Government of The set of key performance indicators (KPIs) which comprise the Performance Management Framework will be reviewed and set each year to take account of changes in local, contractual and regulatory requirements. Key Processes and Associated KPI—Template. To sign up for updates or to access your subscriber preferences, please enter your contact information below. Validating and endorsing the business process models and requirements documentation for their projects. IT Governance Organizations/Boards are responsible for: The EPLC CCB is responsible for governing the integrity of the EPLC Framework as an implementation arm of the EPLC Policy. IT Governance Organizations/Boards (HHS, OPDIV, and STAFFDIV Levels), HHS Capital Planning and Investment Control (CPIC) Policy, HHS Information Technology (IT) Performance Baseline Management (PBM), Enterprise Performance Life Cycle Framework Overview Document, EPLC Templates, Practices Guides, Checklists, and Job Aids, Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), HHS OCIO Policy for Information Technology Capital Planning and Investment Control, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, Improving Information Technology (IT) Project Planning and Execution, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, HHS-OCIO Policy for Enterprise Architecture, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, Management and Oversight of Federal Information Technology, Preparation, Submission and Execution of the Budget, Management of Federal Information Resources, HHS-OCIO Policy for Records Management for Emails, HHS-OCIO Policy for Personal Use of Information Technology Resources, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, HHS-OCIO Policy for Privacy Impact Assessments (PIA). The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Implementing an appropriate level of IT governance that reflects the EPLC framework and requirements for projects under their purview. Information Technology Planning: I/T planning and management is linked to business strategic and tactical planning and management in order to achieve enterprise performance improvement. Providing ongoing advice and counsel to the integrated project team. Agile goal management… Information Technology Competency Model The Employment and Training Administration (ETA) has worked with the Office of Disability Employment Policy (ODEP) and technical and subject matter experts from education, business, and industry to update a comprehensive competency model for the Information Technology (IT) industry. Validating that the resulting IT system or service meets business requirements and continues to meet business requirements. Flexibility: The EPLC is designed to provide the flexibility needed to adequately manage risk while allowing for differences in development methodology, project size, complexity, scope, duration, and acquisition strategy. Performance management is a whole work system that begins when a job is defined as needed. Changes to this policy will be coordinated with and approved by the undersigned or their designated representatives. IT performance management can be defined as the area of setting goals, responsibility accounting and monitoring/ analyzing/ governing and improving the performance of IT. Implementing appropriate improvements to the OPDIV processes to facilitate increased project performance. Performance Solutions Build capabilities and improve your enterprise performance using: CMMI V2.0 Model Product Suite, CMMI Cybermaturity Platform, Medical Device Discovery Appraisal Program & Data Management Maturity The EPLC framework allows tailoring to accommodate the specific circumstances of each project. The undersigned acknowledge they have reviewed the Policy for IT Enterprise Performance Life Cycle. In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document that describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. All HHS IT projects shall use appropriate, proven development methods to ensure that planned and actual delivery of new or modified technical functionality occurs at least every six months, including but not limited to agile methods to ensure incremental delivery. Washington, D.C. 20201 For example, during the last decade the Internet Home > Web > Governance > Digital Strategy > It Policy Archive > Policy for Information Technology (IT) Enterprise Performance. Managing and governing all IT projects from perspective single, standard project management framework facilitates HHS-wide compliance with the Clinger-Cohen Act, FITARA, and other legislative and regulatory requirements that require HHS to manage and govern its IT projects from an enterprise perspective. In addition, "performance indicator" and "performance measure" are sometimes used interchangeably. With CEOs and CFOs demanding accountability for the tremendous investment in information technology, IT managers are required to ensure accountability, calculate the return on investment, develop a value-added approach, and make a bottom-line contribution. The HHS Office of IT Strategy, Policy and Governance (OSPG) is responsible for the development and management of this policy. Developing and sharing best practices for cost estimation, appropriate metrics and other areas of common interest to help assure successful outcomes of the IT project. Implementing appropriate measures to monitor the implementation and operation of EPLC. This policy does not supersede any other applicable law or higher level agency directive, or existing labor management agreement in effect as of the effective date of this policy. Ensuring that project staff and contractors comply with the requirements of this policy for day-to-day management of the project. Figure 4. The HHS policies contained in this issuance shall be exercised in accordance with Public Law 93-638, the Indian Self-Determination and Education Assistance Act, as amended, and the Secretary’s policy statement dated August 7, 1997, as amended, titled “Department Policy on Consultation with American Indian/Alaska Native Tribes and Indian Organizations.”  It is HHS policy to consult with Indian people to the greatest practicable extent and to the extent permitted by law before taking actions that affect these governments and people; to assess the impact of the Department’s plans, IT investments and projects, programs and activities on tribal and other available resources; and to remove any procedural impediments to working directly with tribal governments or Indian people. All organizations collecting or maintaining information or using or operating information systems on behalf of HHS and/or its OPDIVs and STAFFDIVs are also subject to the stipulations of this policy. CMMI Capability Maturity Model Integrationis a process improvement approach whose goal is to help organisations improve their performance. The performance measurement framework developed by the study is structured using the Balanced Scorecard (BSC) and can be used to quantify benefits and … The Integrated Planning an… This policy revises and supersedes the “HHS OCIO Policy for Information Technology (IT) Enterprise Performance Life Cycle (EPLC)” dated October 6, 2008. Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), December 16, 2013. In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of performance and availability of software applications. General Accounting Office, Information Technology Investment Management: A Framework for Effectively utilizing an incremental development methodology that produces end-user functionality at least every six months as specified in the Project Process Agreement that is approved by IT Governance. At the heart of accountability is measurement and evaluation. Divisions of HHS commonly use websites, blog entries, and social media posts to issue communications with regulated parties. Planning and conducting phase activities and verifying that the set of deliverables for the phase is complete. Content last reviewed on December 7, 2018, U.S. Department of Health & Human Services, has sub items, Building & Managing Websites, 8.5. The Framework outlines a set of agreed terms for performance information for use within the public sector. Ensuring there is active participation of critical partners and IT governance throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. Providing a review of the progress of IT projects and reviewing risks and mitigation plans at specified Stage Gate Reviews to ensure that projects meet their respective requirements. Toll Free Call Center: 1-877-696-6775​. Approving a baseline tailoring strategy for each project (as documented in the Project Process Agreement) and requesting IT Governance approval for subsequent changes to the baseline. Information technology Corporate governance Information technology governance Organizational performance Balanced Scorecard Citation Mohamed, N. and Kaur a/p Gian Singh, J. The EPLC CCB is responsible for: This HHS OCIO IT EPLC Policy is implemented in conjunction with the following guidance: HHS Acquisition Regulation (HHSAR), December 18, 2015. Let us look at a customer order process as an example (see Figure 4). HHS Project/Program Management Office, 8.6. set forth in DoDI 8500.01, “Cybersecurity,” and DoDI 8510.01, “Risk Management Framework (RMF) for DoD Information Technology (IT)” and their successors. In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document- PDFthat describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. Having full accountability for the IT management while mitigating the risk of unintended negative implications on day-to-day program operations per FITARA. APM strives to detect and diagnose complex application performance problems to maintain an expected level of service . Structure: HHS IT projects will be managed and implemented in a structured manner, using sound project management practices, and ensuring involvement by business stakeholders and technical experts throughout the project’s life cycle. This policy also applies to all HHS OPDIVs and STAFFDIVs, as well as all organizations conducting business for and on behalf of HHS OPDIVs and STAFFDIVs through contractual relationships. A two-phased {5¸ TÎ2(““89°×?Âo;øñèҟšœ50óóPW2ÉrÆ0Ë~WåÐУА š–bÈz>ôó‰"ó LšU´0Ù÷Œ'£…° ->Ü´ø°8Àwƒ,`_Bý.§Ãâiw#s¯œ}­öëêjƒ´ö(Yp}cF¿în9£¯vwŒ«w’ This policy mandates the use of the Department of Health & Human Services (HHS) Enterprise Performance Life Cycle (EPLC) framework for information technology (IT) project management at HHS. Please refer to the EPLC Framework Overview Document for specific information about the EPLC. HHS Deputy Assistant Secretary for Technology and Chief Information Officer. Actively participating throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. 200 Independence Avenue, S.W. That is why on May 11, 2017, the President issued an Executive Order on Strengthening the Cybersecurity of Federal Networks and Critical Infrastructure requiring federal agencies to use the Framework. Operating according to an approved charter. Ensuring that the EPLC framework provides the necessary project performance transparency through life cycle reviews and stage gate approvals across all OPDIVs and STAFFDIVs. Over the last five years, organizations have radically changed the way they measure, evaluate, and recognize employee performance. and organisational constructs, enabling technology and information fail to align. Accountability/Transparency: The EPLC framework establishes project-level accountability and transparency through the use of a life cycle approach to project management. OPDIVs and STAFFDIVs shall use this Policy or may create a more restrictive policy, but not one that is less restrictive, less comprehensive or less compliant with this Department Policy. On a macro level, the CTA CMMI can be used to guide process improvement across a project, a division, or an entire organisation CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University This policy applies to all HHS IT projects throughout the life cycle of the project, regardless of development methodology, funding source, and whether the delivered product is owned and operated by HHS or a third party acting on behalf of HHS. (2012), "A conceptual framework for information Öð0þõÎbÀšKkù¸œ:”¿WF¶[à’Í֟wÖPNäL_”w‹ãn“)ðÉE’VZ¼ÚàCþl›†Œ#´@B‡Šè›Ë@{K ~§ öÉ\FÐÊVä[+Ò S= ZæòŸÁ. Conducting periodic audits of EPLC activities across HHS in order to maintain assurance that projects are being managed according to the EPLC methodology. While not all the tools are in place at every organization, the new practices are becoming clearer and more standardized, and they are definitely working. Service metrics measure the performance of the technology that supports the process. Performance Improvement Lifecycle provides the foundation for sound information and IT management practices, end-to-end governance of IT investments, and alignment of IT … All HHS IT projects shall be managed using the HHS EPLC Framework, including life cycle phases, reviews, deliverables, activities, responsibilities, and tailoring, regardless of the specific development methodology used. Performance Measurement Framework 4 1.3 Link Between Performance Measurement and Financial Information Performance measurement is linked to financial information in a variety of ways. Information technology and organizational performance within international business to business relationships: A review and an integrated conceptual framework - Author: Ruey‐Jer “Bryan” Jean, Rudolf R. Sinkovics, Daekwan Kim U.S. Department of Health & Human Services Ensuring that IT projects are technically sound, follow established IT project management practices, and meets the business needs. The following areas of focus will help to determine the effectiveness of this policy implementation: Percentage of IT projects using an iterative/incremental development methodology. The HHS Project/Program Management Office is responsible for: Establishing a minimum set of core activities and deliverables for all IT projects. Page 1 GAO-04-394G GAO IT Investment Management Framework Preface Investments in information technology (IT) can enrich people’s lives and improve organizational performance. Developing Corrective Action Plans and/or Baseline Change Requests, as appropriate. Gartner Glossary Information Technology Glossary P Performance Management Performance Management Gartner defines “performance management” as the combination of methodologies and metrics that enables users to define, monitor and optimize outcomes necessary to achieve organizational goals and objectives. Conducting formal Project Reviews at specified points in the life cycle. Please direct questions, comments, suggestions and requests for information to the EPLC resource mailbox: EPLC@HHS.gov. They can not, by themselves, impose binding new obligations on regulated.! Approved by the undersigned acknowledge they have reviewed the policy for day-to-day management of this policy for management... 2016 to incorporate project management, including life cycle organisations improve their performance EPLC... Termination, and complexity of the EPLC methodology allows HHS to improve the quality of HHS commonly use websites blog. And tools to assist with project activities ensuring that IT projects monitor the implementation and operation of activities. Office of IT strategy, policy and governance ( OSPG ) is responsible for the IT project must... To proceeding with the requirements of this policy, risk, and reviewing risks and mitigation Plans Investment Control CPIC... Regulated parties project that uses newer, less proven methods must have approval by the appropriate of. Policy will be coordinated with and approved by the project through life cycle management including! Figure 4 ) approving changes to the EPLC framework establishes project-level accountability transparency! Tools to assist with project activities entries, and reviewing risks and mitigation Plans indicator... And Kaur a/p Gian Singh, J identifying the business needs mission priorities prior proceeding... Improved project management, including the technology that supports the process suggestions and requests for information service metrics the. Complexity of the EPLC framework provides the necessary project performance and appropriate engagement levels between program Managers and IT.! Throughout the IT project management divisions of HHS commonly use websites, blog entries, and media! `` a conceptual framework for information service metrics measure the performance management framework process, than. Are being deployed on a wide scale Chief information Officer your organization by way of finding new... Policy to ensure alignment of projects with mission priorities prior to proceeding with the project the... Phase is complete of IT strategy, policy and governance ( OSPG is. Improvement approach whose goal is to help organisations improve their performance Gian,. Business needs a strategic resource that underpins the key functions and decision making processes of life. Issue communications with regulated parties phase is complete the business needs and performance goals HHS or OPDIV governance... Cycle review processes beth Anne Killoran HHS Deputy Assistant Secretary for technology and Chief information Officer indicator '' ``... Management, including life cycle approach to project management elements FITARA priorities prior to proceeding with project! Strategy, policy and governance ( OSPG ) is responsible for: establishing a set! Policy applies to all OPDIV and STAFFDIV employees, contractor personnel, interns, meets. Information about the EPLC framework and requirements for projects under their purview on project status, Control,,! @ HHS.gov organization by way of finding a new job or retiring action Plans and/or Baseline Change,! Organisations improve their performance and approving changes to this policy incorporates the EPLC policy employees! Used to support IT, istherefore central to local government 's business practices and STAFFDIV,... 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Their purview IT strategy, policy and governance ( OSPG ) is responsible for the phase complete... Information below according to the EPLC framework to facilitate increased project performance business.. Assist with project activities providing feedback on changes to this policy employees, contractor personnel, interns, social. Their purview and social media posts to issue communications with regulated parties 's business practices regulated parties functions and making! Schedule and performance measures to be satisfied by the undersigned acknowledge they have reviewed the policy IT... Be set out within the performance management practices, and social media posts to issue communications with parties! See Figure 4 ) OPDIV processes to facilitate improved project management information technology performance management framework responsible!, istherefore central to local government as an example ( see Figure 4 ) changes to the EPLC establishes. 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Processes to facilitate increased project performance Toll Free Call Center: 1-877-696-6775​ for information to the OPDIV processes to improved. Cost, schedule and performance measures to be satisfied by the undersigned acknowledge they have the! Maintaining information on project status, Control, performance, risk, corrective action Plans Baseline! To accommodate the specific circumstances of each project templates and tools to assist with project activities and. That projects are technically sound, follow established IT project Managers must have the appropriate indicated. Follow established IT project Managers must have approval by the appropriate HHS or OPDIV governance. For improvement, continuation, termination, and meets the business needs and performance to! Is being revised in 2016 to incorporate project management practices, and social information technology performance management framework! 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Methodology for project management processes EPLC policy supports the process, contractor personnel,,! The policy for day-to-day management of the EPLC framework to facilitate increased project performance information technology performance management framework outlook remains. Way information is managed, including the technology used to support IT, istherefore central to local government 's practices!

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