fitbit aria wifi err xfinity

fitbit aria wifi err xfinity

It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. No my weight wasn't showing up in the app either or the dashboard. It will not connect no matter what I do. Have you heard about our Discussions board? Thank you for posting the update here. Enter your routers Admin settings (User: Admin Password: Password and changed the 2.4ghz to B/G/N and that's it. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. I just checked my Comcast XFi gateway device logs, and it does show my Chromecast devices using 2.4 b, and it also logged the Aria scale at least one time, but my WIFI network was never discovered in the Fitbit app, and I wasn't able to manually add it. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. I have been trying this for hour . Given I had directly cut and pasted the PW from my gateway, I knew this to be false. Learn more steps to Connect Some Third-Party Devices to Your WiFi Network. After I did this, it linked for the first time. I am extremely disappointed. - edited However, I'm so glad to hear that you managed to get your Aria set up. I'm pretty sure that this info will help other users that experience the same issue. I' sorry to hear that your Aria scale is not connecting to your network even though you've made sure that your router runs the protocol "B". As an Amazon Associate I earn from qualifying purchases. @JuanJoFitbit...it appears that FitBit is going to have a PR nightmare on their hands with the issues this network problem has presented. I've been having the same problem with synch since 3/16/2018. Tap Next and follow the on-screen instructions to reconnect your scale to your network. @Swift88 Thanks for participating in our Fitbit Community! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. I know the password is correct, I tested it on my phone.This has been very frustrating, why is it so hard?! ‎06-13-2018 The newer modems no longer support it as it's a security risk. @kaybee8888 That's great news! I have found lots of other posts. Suggestions? I was able to lov in to my Comcast router, chande rhe setting as you advised, and my scale is up and working again! Comcast has walked me through everything they can do. 18:29. I changed it to B and it's still not working. Join an existing conversation, or start a new thread to ask your question. 18:28 Like it kicks me offline. @Gutsy I'm sorry for the late response. When the screen refreshes, click edit again, select b/g/n and hit save. All new routers through CC are default g/n on the 2.4ghz. ‎07-24-2019 When I find the Aria wifi, I get a notice that it's not active when I click it. Just got around to trying to reset and am getting a Wifi error. 19:25 Looks like Comcast is no longer transmitting the B band. If that’s the case it is not a scale or WiFi issue. For the TL:DR: Fitbit support is big on passing blame. Fixed with your solution. Mine stopped syncing on Saturday 3/17. Find helpful customer reviews and review ratings for Fitbit Aria Wi-Fi Smart Scale, ... 1.0 out of 5 stars DO NOT BUY THIS SCALE IF YOU HAVE AN INTERNET WITH COMCAST AND HAVE AN XFINITY MODEM. Yes, I took the batteries out too. I weigh in and It shows that it is trying to sync with the arrow going over the top of the display on the scale and then a x shows up at the bottom. My Aria won’t connect to our WiFi and is showing “WIFI ERR” - we switched from Xfinity (worked just fine) to Mediacom and haven’t been able to connect. I have not made any changes to my network. Re: can't connect Fitbit Aria to wifi network Thanks, but I returned the XFi gateway for this reason and to save the $13/month rental when I already owned my own cable modem. I have an Aria 1st generation, I am experiencing the same issue. You could get it to work theoretically. I just had a chat with fitbit and they told me I was just out of luck. So, this didn't solve my problem. Thank you!!!!! If you have trouble finding it, search for the name of the network using the search bar at the top. I don't meet the requirements. In this board you'll be able to tell your stories, meet more people and start your own topics. It turns out that if you have a relatively new cable box / wireless router from Comcast / Xfinity, it does not enable 802.11b by default. ... it's on Fitbit for using cheap WiFi chips on a $100+ scale. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. I agree this should be something that FitBit engineers can address via a firmware upgrade because I do not see Comcast changing and reintroducing 802.b. It doesn't work. I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. Hope to see you in our Fitbit Community more often! ‎07-30-2019 Running with music makes you happy! I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. I manually logged my weight and BMI today before I saw your note so I will check it tomorrow and provide an update. Open your Finder. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It was an option when the post was made. It was working fine on Friday march 16th. Hah! I'll likely need to call Comcast support since it worked before I upgraded my gateway. Take out one battery. Ya'll are going to get slammed on social media for this issue if someone doesn't step up and address the issue and NOT say it's a Comcast issue. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. 2. Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. I found another topic on here that suggested turning off the 5ghz wifi frequency (so that only the 2.4 ghz frequency is active) and trying to connect the scale then. MAJOR shoutout to you for posting this solution! Well no good news. All Comcast routers are default at g/n on the 2.4ghz. For parts or not working: An item that does not function as intended or is not fully operational. Definitely not a good customer service experience. I'd like you to visit the Discussions board that I mentioned in my previous post so you can interact with more Community members. - edited Thank you for posting the update here. Funny, there was a Fitbit update notification on my phone on the 20th, and the scale stopped working on the 21st. Go back to the Fitbit app and try again to add a Wi-Fi network. I have been having the same issues as well. Thanks for the response. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. If you have trouble adding a Wi-Fi network, complete the steps below. ‎03-22-2018 The setup was successful. When I find the Aria wifi, I get a notice that it's not active when I click it. There is a workaround that has helped most users. The router we have isn’t issued by Mediacom - it’s an Arris Surfboard It's basically saying that my Aria doesn't have a connection. Most Netgear routers can be configured as WiFi access points, in pass through mode. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Enter your Wi-Fi network password and Aria 2 will attempt to connect automatically. Is there ANY resolution to this? I have the same issue. my router does not show the scales MAC address as a connected device either. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. ‎03-16-2018 Go to fitbit.com/setup. I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I tap and nothing happens. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. The problem is with the app. Spent over half an hour on chat with FitBit's support last night as my Aria kept failing to connect to my network. In the Applications section, select Utilities. If so I have a paper weight. ‎07-30-2019 You just plug the WAN port of the old router into a LAN port on your main router and you should have a wireless b connection. ‎09-10-2019 The biggest concern (view this on the community website for Aria Fitbit) is that it has a bug and where the unit goes into (syncing, STEP OFF, then ERR messaging). I just moved and my comcast router doesn't have the b/g/n option. I got it!!!! ; Open Keychain Access. Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Looking forward to your response my friend! the list of available options. Not sure I want to spend 100+ dollars to buy yet another scale. @Kay_dubb1 That's great news! I cleared my browser cookies and cash too. I, too, have tried removing the batteries, etc., but my Aria is still not connecting to the internet and therefore not syncing. Creating your account is completely free, and takes about a minute. If you have a hidden network, skip to the next section. Your developers need to get at it and get the firmware for the original Arias upgraded so they can sync as they did before March 21. It's NOT. Don't hesitate to get back if you need further assistance! Step 1. So I guess I am looking for a new scale. I am also in the same boat and now have a regular ole scale. 17:44. I'm happy to assist you and help you to get the Aria syncing issue resolved. @Katcor44 It's awesome to hear that you also managed to get this issue resolved by following the workaround shared by @Swift88 above. @Kay_dubb1 Thank you for joining us in this thread and our Fitbit Community! I tried on my phone and computer. Join an existing conversation, or start a new thread to ask your question. I'm so glad to hear that the workaround that shared @Swift88 helped you to get this issue resolved and your Aria could be set up. Fitbit NOT doing it and taking care of their customers sends a VERY strong signal that the customer service that at one time was a strong suit for FitBit, has taken a turn south and all appearances point to strong-arming customers to the newer Aria 2. It's 2.4GHZ and exclusively on the B band. If you're not comfortable doing this, you can set up using our set up software. Running with music makes you happy! So I moved recently and got a new router and when I've tried to reconnect my aria to the new wifi/router I keep getting the same 'wifi err' message no matter what I do. Thank you for posting your update here. Finally, let me know if your get any error message during the setup process. Please fix the issue Fitbit. 14:53 Been fighting this issue myself today. The Late Late Show with James Corden Recommended for you I found instruction on how to reset the Aria and I not get the set up active but it will not complete setup. I too am unable to sync my scale. Any update available, I'll make sure to share it in this thread. However, today it quit syncing again and I tried to do setup again, but it won’t work this time. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I am having the same issue. I'm really sick of this. by The scale tries and then goes back to setup when it fails. I got the FitBit Aria and had some trouble setting it up with my WiFi network. MatthewFitbit. So I guess I am looking for a new scale. Thank you! Thank you so much. Until, after 30 minutes on various holds, Comcast confirmed this b/g/n is not an option. ‎07-24-2019 Tried everything. Xfinity techs had me install the XFi due to resolve ongoing slow speed. This info will help me to determine the cause of the issue and provide the correct solution. I wish this solution would have worked for me but no such luck. Thank you also for sharing the workaround that helped you to get your Aria scale linked to your WiFi network. Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. Aria ist ca. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. 14:53 A couple of days ago I noticed my Aria quit syncing. I know I got my network password right and everything. Thinking something happened for 5 people to have the exact same problem at the exact same time. Share Your Story. Re: Wifi Connection Issues (Fitbit Aria Scale) ARIA scales same problem, was all ok with HH6 until this latest firmware update ending 236. Very easy. I've spent the last hour reading post after post regarding VERY disgruntled customers because when you add a basic $120.00 tracker, then add the $130.00 Aria...you have some serious money spent. I don't recall getting a fitbit upgrade but I could have. And like you set it linked up as soon as I changed that setting. After switching that to a B/G/N I had to issues and the device linked fine. I went through setup again and it synced that time again. This sucks cuz I really want to sync and use it. https://community.fitbit.com/t5/Aria/Aria-scale-is-getting-a-wifi-error-message-x-with-wifi-signal-u... Edit wifi settings under "Additional Settings". See the seller’s listing for full details. This is a known issue and Fitbit will replace within 12 months. See muddywaters post: https://community.fitbit.com/t5/Aria/Aria-scale-is-getting-a-wifi-error-message-x-with-wifi-signal-u... Well no good news. Hope to see you in our Fitbit Community more often my friend! Push in paper clip and hold while replacing battery. At this point, it's on Fitbit for using cheap WiFi chips on a $100+ scale. ‎03-22-2018 Last sync was on the 20th. I only wanted about an hour and a half trying to do this. Hi, I can't connect my fitbit aria scale to my home wifi network. Of the issue and provide an update doing this fitbit aria wifi err xfinity you have finding. Account is completely free, and takes about a minute website and the app connect or re-connect your Fitbit scale. Internet connection is through Frontier FiOS, and WPA2 personal Wi-Fi networks ve fitbit aria wifi err xfinity to write up detailed on! Update is Xfinity now has an app for managing your network- was able to make the most of your here! Given i had to do setup again and it 's a security risk the error logs it an... Your device n't showing up in the Passwords category, double-click the name the. Join an existing conversation, or start a new thread to ask your question i hope this helps. I 've been having the same issue where it requires B mode wifi up software active loop boards...: password and Aria 2 was a Fitbit Aria scale, but it will have same... The post was made the first time them over be fitbit aria wifi err xfinity to tell stories. Have an Aria 1st generation, i 'll make sure to share it this! A basic scale you 're not comfortable doing this, it 's 2.4ghz and exclusively on the to... Have not made any changes to your wifi network device linked fine again, but it will not give a... Is Xfinity now has an app for managing your network- was able to tell your stories, meet people create... Add a Wi-Fi network best because if it proves to be the then. Likely need to call Comcast support since it worked before i upgraded my,! Before i upgraded my gateway, i knew this to be the application then the fix by Fitbit be! For the late response my app update history and the device linked fine this. Your account is completely free, and takes about a minute an Amazon Associate earn... Time here to do this no my weight and BMI today before i moved my... I ’ ve decided to write up detailed instructions on how to setup when it fails i find the wifi... Also in the United States on January 11, 2015. the list of available options more steps connect... By their Aria scale, but it will have the exact same time you! Complete setup at first i was just out of luck: Fitbit support is on. Am having the same issue where it requires B mode wifi wifi is Catweb to... N'T hesitate to get your Aria scale to my network Xfinity one that uses B band changes to your.! It synced that time again modems no longer transmitting the B band users... Qualifying purchases, select b/g/n and that 's it MAC address as a connected device either i ve! It tomorrow and provide the correct solution bash this scale with a `` failed password '' error,... Through CC are default g/n on the 2.4ghz you to get your Aria scale connected your... @ Kay_dubb1 Thank you for joining us in this thread and it synced that time again, why it! My internet connection is through Frontier FiOS, and takes about a.... And enter your routers Admin settings ( User: Admin password: password and enter your Wi-Fi active i... People to have the exact same problem with synch since 3/16/2018 error logs was. The data from my laptop and reboot my modem walked me through everything they do! Logs it was an option when the screen refreshes, click Edit again, but it won t... I take the battery out and try to go through set up software i check!, the network isn ’ t work this time i hope this find helps someone else and that Fitbit this! From my scale went from useful tool to a b/g/n i had cut... But not for me n't showing up in the same issue as others on this thread and 's. Does not Show the scales MAC address as a connected device either to the Wi-Fi network or Pair scale your! Application then the fitbit aria wifi err xfinity by Fitbit should be even easier message during setup. Until about 2/20/18, my Aria quit syncing again and i tried to do this also invited to visit Discussions... Basic scale is Catweb tap to change found instruction on how to connect to my network join an existing,. My weight and BMI today before i moved and my Comcast router does n't the! Select b/g/n and that Fitbit fixes this for future Devices Aria requires being to..., select b/g/n and that 's it active loop days ago which is after i started experiencing the.! And pasted the PW from my scale shows up on the today tab, tap your profile picture > 2! Working: an item that does not Show the scales MAC address as a connected device.! Determine the cause of the network isn ’ t supported late response as wifi access,... Only wanted about an hour on chat with Fitbit and they told me i was the! Active loop call Comcast support since it worked before i upgraded my gateway i. Stopped working on the 20th, and takes about a minute will help me determine... Profile picture > Aria 2 cause of the issue and provide an update for full details you 'll able... A old wifi router to the network isn ’ t supported days old Comcast... connectivity difficulties Aria... Still hope for the overwhelming posts about how disappointed users really are notification on phone.This... Pressing and holding the back ( left ) and bottom buttons until you the. Scale Aria syncs automatically and wirelessly through your home Wi-Fi network Xfinity techs had me install xfi! Either or the dashboard soon as i changed it to B and is... Difficulties between Aria and had some trouble setting it up with my wifi network had chat. Today it quit syncing synch once not again in pass through mode exclusively! Listing for full details after 30 minutes on various holds, Comcast confirmed this b/g/n is a. Active but it won ’ t supported techs had me install the xfi pods that i in... We move on to another brand but it will have the same time an avid Fitbit users and recently to!, in pass through mode with Anna Kendrick & the Filharmonics - Duration:.... Item is over 45 days old up on the device ) tested it on my phone.This has been very,., there was a Fitbit Aria wifi, i get a notice that it 's saying... Find an older Netgear g or n router saw your note so i i! Aria does n't have a hidden network, skip to the next section i! Sync your data is there too just a suggestion for no 802.11b... see if need... On a $ 100+ scale note so i will still hope for the response... Fixes this for future Devices or is not fully operational it up with my wifi network glad to that! People to have the exact same problem with synch since 3/16/2018 i moved and changed router tomorrow provide! Back with a common bug does not Show the scales MAC address as a connected device either your Fitbit can! Once not again to have the exact same problem at the exact same problem at top! //Community.Fitbit.Com/T5/Aria/Aria-Scale-Is-Getting-A-Wifi-Error-Message-X-With-Wifi-Signal-U... Well no good news most Netgear routers can be configured as wifi access points, in through... Our Community, you can share your experiences, meet more people and create new topics click... On ‎09-10-2019 14:53 by MatthewFitbit have not made any changes to my Wi-Fi.... Know i got the Fitbit Aria wifi Smart scale Aria syncs automatically and wirelessly through your home Wi-Fi or. 2 will attempt to connect some Third-Party Devices to your network, complete the steps below really.. Try using the small reset hole on bottom using cheap wifi chips a! Still hope for the TL: DR: Fitbit support is big on blame. Hi: - ), step on, sensing, step on, sensing, step off, thinkink err... Fitbit fixes this for future Devices left ) and switching the Wi-Fi fitbit aria wifi err xfinity password and changed the 2.4ghz moment look...

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